May 18, 2017 ITS Meeting
On May 18, 2017, there was a collaborative meeting with ITS management, DCSMEC leadership and DCSMEC regional ITS Stewards at the ITS district warehouse building located in the city of Doral.
The following topics were discussed;
A. Differentiate job tasks between NDCS Tech and NIST.
B. Define policies pertaining to servicing personal devices as part of the BYOD program.
C. Define and/or determine a solution for UDT service requests of laptops and tablets. UDT device management review.
As a result of the discussions there were suggestions and potential resolutions discussed about the issues. However, some issues that were discussed could not be remedied due to the magnitude of repercussions that could result in excessive and/or unnecessary responsibilities.
D. Differentiate job tasks between NDCS Tech and NIST.
1. As stated by ITS administration, NDCS Techs and NIST’s differ in network infrastructure access. NDCS Techs will not have access to certain network applications. All NDCS Techs are authorized for basic network and server troubleshooting. NIST’s will have access to advance troubleshooting of networking equipment as well as infrastructure software.
2. NDCS Techs will be hired from an external pool of candidates.
3. NIST’s will be hired/promoted from the internal pool of qualified NDCS Techs.
E. Define policies for the servicing of personal devices as part of the BYOD program.
4. ITS administration acknowledges and confirms that there will be limited/no support for personal devices.
5. ITS administration stated that there will be creation and distribution of a policy memo pertaining to BYOD support by NDCS Techs and NIST’s to all applicable personel.
6. ITS administration affirms that any issue with BYOD support that is not in compliance with policy can be escalated to upper management if the issue is not resolved by an immediate supervisor.
F. Define and/or determine a solution to a UDT service request; as well as a UDT device management review.
7. There is an agreement that there will be continued communication between ITS and UDT to resolve the issue of service request creation and resolution for district devices in the 1-on-1 initiative.
8. It is acknowledged that all school sites are to have a DSP (Designated Site Person) that will manage and submit trouble tickets on the local school site level. This position has been mandated by the school district and cannot be filled by a member of the ITS department, i.e., NDCS Techs nor NIST’s.
The meeting concluded with the above recommendations and approval of ITS management, DSCMEC, and representatives.
It has also come to agreeance that quarterly meetings for the purpose of collaboration should become a regular occurrence.
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